This policy describes information PiklUp currently collects, why it is used, and the choices available to you.
Information you provide
- Account information such as first name, last name, email, password hash, date of birth, verification and account status.
- Profile information such as display name, bio, photos, gender, dominant hand, playing preferences, availability, responses about your game, and self-reported DUPR rating.
- Primary Playing Area, numbered playing locations, cities, ZIP codes, regions, facilities, search history, and discovery radius.
- Interactions including Play Now/Play Later choices, Connections, Paddles, Play Requests, messages, read receipts, notifications, reports, and blocks.
- Premium entitlement, subscription/trial status, and related timestamps. Payment credentials are not currently collected by PiklUp’s Django application.
Location information
When you grant location permission, PiklUp uses your phone’s location while you use location-based features to determine a general Primary Playing Area and calculate nearby results. PiklUp does not continuously track your phone in the background. You may correct the general area or enter playing facilities, and a geocoding provider may return a label, coordinates, provider identifier, and place type. Exact coordinates are stored privately and used by the server to calculate approximate distances and order results. Other players see approximate distance and general playing-area labels, not exact coordinates or a home address.
Automatically handled technical information
The service necessarily processes IP address for security and login rate limiting, along with ordinary request, browser, session-cookie, and server log information when available. The iOS wrapper uses a persistent WKWebView data store to preserve your Django session. PiklUp currently has no advertising tracker or analytics SDK.
How information is used
We use information to create and secure accounts, display approved public profiles, rank and search players, calculate approximate distance, process Connections, Paddles and Play Requests, authorize messaging, deliver notifications, provide Premium access, prevent abuse, investigate reports, support users, and maintain the service.
What other players see
Depending on your profile and settings, other players may see your display name or first name and last initial, profile photos, age rather than birth date, bio and game responses, DUPR, gender, dominant hand, playing preferences, availability, general playing areas, numbered playing locations, and approximate distance. They do not see your email, password, authentication tokens, exact coordinates, private account status, or internal identifiers.
Service providers
PiklUp may use infrastructure and email providers configured to host the service and deliver account email. User-initiated location searches are sent to the configured geocoding provider; the development configuration uses Nominatim/OpenStreetMap and caches results. We do not sell personal information. We do not currently share personal information for cross-context behavioral advertising.
Retention
Information is retained while needed to provide and secure PiklUp. Account deletion removes or anonymizes personal profile data according to operational and legal requirements. Safety reports, abuse evidence, security records, transaction records, and legal acknowledgments may be retained longer where reasonably necessary for safety, fraud prevention, financial or legal compliance, and dispute resolution. Message history may be preserved securely for moderation after a block while hidden from participants.
Account deletion and choices
You can update profile privacy, notification preferences, blocked users, and account information in Settings. You can request permanent account deletion from Safety & Privacy. You may also contact us to request access, correction, or deletion, subject to verification and legal exceptions.
Security
We use password hashing, session controls, authorization checks, CSRF protection where applicable, validation, rate limiting, and restricted access to sensitive fields. No security method is perfect, and we cannot guarantee absolute security.
Children’s privacy
PiklUp is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Additional age restrictions may apply under local law.
California privacy rights
California residents may have rights to know, access, correct, or delete personal information and to receive information about disclosure practices, subject to verification and applicable exceptions. PiklUp does not sell personal information or share it for cross-context behavioral advertising as those terms are commonly defined. We will not discriminate against you for exercising applicable privacy rights.
Policy updates
We may update this policy as PiklUp changes. The version and effective date will identify the applicable document, and renewed acknowledgment may be requested when appropriate.
Contact
Privacy questions or requests: privacy@piklup.co.